Terms & Conditions

Important Instructions for Guests

We are delighted to welcome you to our home and offer you a peaceful retreat. In return, we kindly request your cooperation and adherence to the following guidelines to ensure a safe and enjoyable stay for everyone.

1. General Guidelines

• Respect the environment: Our property is located in the pristine Western Ghats, an environmentally endangered region. Please avoid littering, refrain from hunting or engaging in dangerous activities, and prioritise preserving nature.
• Rural setup: In a forested area, you may encounter insects, odours, sudden weather changes, or harmless reptiles. We appreciate your patience and understanding of the natural setting.
• Prohibited items: Use of air guns, air pistols, alcohol, banned drugs, firearms, or other dangerous items is strictly prohibited on the property.

2. Safety and Emergencies

• First Aid: Minimal First Aid is available on-site. For emergencies, the nearest hospital is St. Martin’s Hospital, Ambalavayal, located 10–15 minutes away. Government healthcare services, private centres, and the local police station are also accessible.
• Swimming pool: Please follow all safety instructions for pool use. Non-swimmers must exercise caution. The lake on the property is strictly off-limits for swimming.
• Games and exploration: Observe common-sense safety precautions during games or activities. Use appropriate footwear and adaptable clothing while exploring the area.
• Health information: Guests are requested to indicate any health issues or allergies in advance.

3. Accessibility

• Differently-abled guests: Wheelchair access and accessible washrooms are available to ensure a comfortable stay.

4. Booking, Payment, and Cancellations

• Check-in: 10:00 AM – 12:00 PM.
• Check-out: 10:00 AM – 12:00 PM.
• Payments: Full cash payments are required for room bookings.
• Cancellations:
• 75% refunds for cancellations made at least 1 week before the stay.
• No refunds for cancellations made less than 1 week before the stay.

5. Legal Issues

• Any unforeseen conflicts, such as property damage, violence, use of banned substances, or accidents, will be handled under Kerala State jurisdiction.

We strive to ensure a pleasant and safe stay for all our guests. Please review these instructions carefully before booking your stay.

(check box here) I confirm that I have read, understood, and agree to abide by these instructions during my stay.